Understand your rights and liability under RBI guidelines
RBI guidelines protect customers from unauthorized electronic banking transactions. The key is to report quickly.
| Scenario | Reporting Time | Customer Liability |
|---|---|---|
| Bank's negligence / Third-party breach (not customer's fault) | Any time | ZERO |
| Neither bank nor customer at fault | Within 3 working days | ZERO |
| Neither bank nor customer at fault | 4 to 7 working days | Limited (Rs 10,000 - 25,000) |
| Neither bank nor customer at fault | After 7 working days | As per bank policy |
| Customer's negligence (shared OTP, PIN, etc.) | Any time | FULL (Customer bears loss) |
Maximum liability
Maximum liability
Maximum liability
Bank must credit the disputed amount within 10 working days of receiving the complaint, even while investigation is ongoing.
Bank must complete investigation within 90 days. If customer is found liable, the credited amount may be reversed.
Banks must send SMS alerts for all electronic transactions. Register your mobile number with the bank.
The bank must prove that the customer was negligent. The customer does not need to prove innocence.
The sooner you report, the less your liability. Don't delay!